Changed your mind? It happens. But here's the deal:

Most of our items are original, handmade, one-of-a-kind, or produced in limited editions—meaning exchanges usually aren’t possible. You can’t swap one-of-a-kind art for another. There is no second identical brooch stitched at midnight. And no, we can’t clone it.

What can be exchanged:

Unsigned art prints — if you ordered the wrong size or design and it’s in perfect condition, we can arrange an exchange. You'll need to cover return postage.

What can’t be exchanged:

Original artworks, embroidered items, or anything customised or handmade to order.

Items that have been used, damaged, or sent back without prior contact.

Return Policy

We want you to feel confident shopping with us, so here’s our straightforward return policy.

Returns

• You can return items within 14 days of delivery if you change your mind.
• Items must be unused, in their original condition, and returned in the original packaging.
• To start a return, email us at hello@bloomandbitestudio.co.uk with your order number and reason for return.

Non-Returnable Items

• Custom and personalised items (like commissioned artworks) cannot be returned or refunded, unless they arrive damaged or faulty.

Refunds

Once we receive the returned item, we’ll inspect it and issue a refund within 14 days to your original payment method. Return postage is the buyer’s responsibility unless the item is damaged or incorrect.

Damaged or Faulty Items

If your order arrives damaged, email us within 48 hours with photos and a description. We’ll arrange a replacement or refund.

Please include:

Your order number

A photo of the item

A short explanation of the issue (no need for an essay, we believe you)

If approved, we’ll offer a replacement (if available), store credit, or refund—depending on the situation.

Please note:
Return shipping costs are non-refundable unless the error was on our end.